Choose your item and size, add it to your cart, and complete checkout. You should receive an order confirmation email.
Frequently Asked Questions
Orders
How do I place an order?
Can I change or cancel my order?
Please contact us as soon as possible with your order number. Changes or cancellations depend on the order status and whether it has been dispatched.
How do I track my order?
We will email tracking details when your order is dispatched, where tracking is available. You can also use our Track Order page.
Shipping
Do you deliver across the UAE?
Delivery availability is shown at checkout. Confirm that delivery is available to your address before completing your order.
How long does delivery take?
Ready-to-wear orders are usually dispatched within 1–3 working days. Delivery may then take an estimated 2–5 working days. Custom orders take longer, and we will confirm the estimated timeline when you order.
How much is shipping?
Free shipping is available on UAE orders above AED 150. For smaller orders, the shipping charge is shown at checkout.
Do you ship outside the UAE?
International delivery may be available on request. Please contact us on WhatsApp at +971 56 956 6104 before ordering.
Payments
What payment methods do you accept?
The payment options available for your order will be displayed at checkout.
Is my payment safe?
Payments are processed through the payment providers available at checkout. Please refer to the relevant provider’s terms for details about payment security.
Returns & Exchanges
Can I exchange an item?
You may request an exchange within 7 days of receiving your order, subject to the published Returns & Exchange Policy. Items must meet the policy’s condition requirements.
How do I ask for an exchange?
Email info@muizzabymehryam.com or WhatsApp +971 56 956 6104 with your order number and reason. Include photos if the item is damaged or incorrect.
Can I get a refund?
Refund eligibility depends on the published Returns & Exchange Policy. If a refund is approved, it will be processed according to that policy and the payment provider’s timelines.
Sizing & Products
How do I choose my size?
Use the Size Guide and check the measurements on the product page. If you need help, contact us before placing your order.
Will the colours look the same as the photos?
We do our best to show colours accurately, but they may look different on different screens. Hand embroidery may also vary slightly from piece to piece.
How do I care for my outfit?
Follow the care label and the instructions on our Fabric & Care Guide, where available.
Custom Orders
Can you stitch an outfit for me?
Custom stitching may be available. Contact our team to discuss your measurements, fabric preferences, design, price, and estimated timeline.